Human view
What a visitor submits
scanning…
scanning…
scanning…
Agent view
What the agent sees and does
agent online
1 Read
2 Extract
3 Decide
4 Act
Waiting for a form submission…
{ "name": "Alex Rivera", "email": "alex@example.com", "topic": "I need a refund for my last order" }
Rules the agent evaluates
IF topic contains
THEN
Route to billing team
IF topic contains
THEN
Send support article
OTHERWISE
→
Log to CRM
Waiting for a run…