Crisis Presets
SELECT PRESET
Sentiment & Surge Tuning
4,200 mentions/hr
72%
Tier 1 National (TMZ/NYT)
Lapsed >5 Years
85 / 100
PR Strategic Principle: Misdirected grief occurs when uncoordinated public mourning seeks a corporate target. Immediate silence can appear callously commercial; defensive legal distancing inflames anger. Honorific compassion coupled with archive suspension is standard mitigation.
Crisis Severity Score
78/100
High Reputational Vulnerability
Boycott Conversion Risk
34.2%
Consumer action probability
CS Ticket Escalation
+460%
Frontline inbox surge
Proactive Recovery
14 Days
With honorific protocol
Sentiment Trajectory by Response Strategy
(7-Day Dynamic Projection) Compassionate Proactive
Monitored Dark-Holding
Defensive / Delayed
Triage Diagnostic Checkpoints
Updates Action ProtocolTailored Crisis Action Protocol
Hour 0 – 2 Phase I
Asset Freeze & War Room
- Immediate halt of all programmatic & social ad flights
- Activate brand reputation listening filters
- Issue internal 'No Comment' memo to all regional staff
Hour 2 – 6 Phase II
Compassionate Holding
- Deploy honorific condolence statement without legalism
- Provide customer support frontline macro script
- Brief Tier 1 media liaisons on background facts
Hour 6 – 24 Phase III
Estate & Archive Stewardship
- Audit historical digital campaigns and catalog assets
- Reach out discreetly to estate or representative
- Evaluate memorial charitable contribution or scholarship
Day 2 – 7 Phase IV
Reputational Stabilization
- Gradual resumption of scheduled marketing pipeline
- Long-term memorial archive transition
- Final executive debrief and sentiment baseline report
Live Statement Composer
Honorific / Sincere
Empathy
88%