Grievance & Outage Escalation Log
Day 1 - 30
Standard SLA Window: Villagers lodge recurring call-drop and zero-data tickets via consumer portal. No tower inspection performed.
Day 31 - 365
SLA Breach (TRAI Standard): 30-day mandate exceeded. Power exists at site, but transceivers and backhaul decay without intervention.
Year 2 - 3
Chronic Neglect: 1,095+ days of sub-threshold connection (< -110 dBm). Emergency calls fail consistently.
Hostage Incident
Field Escalation: Lone technician detained at mast site by frustrated villagers demanding permanent hardware overhaul. Police intervened after 2 hrs.
Executive Remediation Plan
Recommended Action:
Immediate Mast Upgrade & Dedicated Local Support Desk
Target RSSI Target:
-74 dBm (High-speed 4G/VoLTE)
Technician Escort Protocol:
Joint Security + Panchayat Escort Required
Infrastructure Work:
Install 850/1800MHz MIMO array + Backhaul microwave link
Current Operating Status:
Active Critical Stand-off Avoidance