Practice the sentence before the moment.
Client communication is trainable. Draft a boundary, inspect the moves that protect both the work and the relationship, then revise until the response is ready to say aloud.
Client message
Can you send the revised ad numbers here tonight?
Ready to inspect the bundled DM redirect.
Contrast: “Stop DMing me. Use Slack.” names the channel but supplies neither a relationship-safe ask nor the team rationale.
DM redirect is ready to rehearse
4 / 4 moves present
NLP verbs
drop, see
NLP nouns
issue, Slack channel, team
Why it works: the question protects rapport, the shared channel restores team visibility, and the rationale makes the boundary about delivery rather than personality.