Menu promised five dishes, the bag held three and a half? You're not powerless. Tap each dish below to mark what actually arrived — the 3D order rebuilds live and the tool calculates your exact refund claim plus the escalation script that works.
Use the order's "Help → Missing items" flow, not chat. Structured reports are auto-matched against restaurant packing data and usually refund partial items in minutes. Attach photos.
If denied, reply with specifics: "Item 3 (₦2,500) absent, Item 4 delivered at ~30% of menu-listed portion. Requesting ₦4,250 refund per your consumer terms." Precise claims beat angry ones.
Paid by card? Most issuers allow disputes for "goods not as described" within 60–120 days. A partial delivery legally qualifies. Provide the app's denial message as evidence.
Delivery apps typically write off refunds under 1–2% of order volume without human review — it's cheaper than support labor. Legitimate, documented claims almost always succeed. Serial abusers get flagged; honest users don't.