Current Monthly Lost Rev.
$357,000
Direct write-offs & inventory drag
Recovered Monthly Revenue
$935,000
From rescued VIP spend volume
Projected Retained VIPs
748
High-spending accounts preserved
Recovery Plan ROI
1146.6%
Net return on intervention spend
Target SLA Turnaround
2 Days
White-glove resolution ceiling
Monthly Capital Comparison: Spend vs. Saved Revenue
Interactive Chart.js ModelingVIP Luxury Tier Segmentation
Segmentation profile based on Net-a-Porter & Mr Porter EIP (Extremely Important People) spending distributions.
| Tier Classification | Spend Threshold | Base Share | Estimated Clients | Intervention Protocol |
|---|---|---|---|---|
| EIP Tier 1 | > $2,500 / order | 18% | 612 | Direct styling director courier, same-day VIP doorstep pickup |
| Connoisseur Tier 2 | $1,000 – $2,500 | 42% | 1,428 | Priority white-glove signature tracking & automated return vouchers |
| Emerging Luxury Tier 3 | $500 – $1,000 | 40% | 1,360 | Expedited replacement dispatch within 24h of flagged SLA breach |