Straight-Through Processing (STP)
Claims with low financial exposure (<$3,500), confirmed photo validation, and clean fraud score thresholds bypass manual adjuster assignment entirely, achieving touchless resolution.
- Algorithmic photo inspection via computer vision APIs
- Direct digital payment (push-to-card or ACH) in hours
- Reduces loss adjustment expense (LAE) by up to 68%
Severity & Special Investigation (SIU)
Complex incidents involving multiple vehicles, reported bodily injury, delayed reporting lags (>14 days), or conflicting narratives are segregated instantly for risk mitigation.
- Pattern detection against ISO ClaimSearch databases
- Automatic field adjuster assignment with GPS scheduling
- Bodily injury specialist escalation with medical review
Digital Customer Intake Experience
Modern FNOL portals replace cumbersome telephone interviews with intelligent webforms, guided smartphone photo captures, and instant SMS status links.
- Structured narrative parsing with NLP keyword triggers
- Guaranteed policyholder transparency within 120 seconds
- Seamless integration with Core Claims Management Systems