Flight Disruption Parameter Workspace
Evaluate passenger statutory rights and extraordinary circumstances under UK Civil Aviation Authority (CAA) and UK261/EU261 rules.
Cirium Analytics Incident Baseline: Nationwide NATS air traffic control system glitch grounding flights over 48 hours across Heathrow, Gatwick, Manchester, and Edinburgh.
Incident Presets
Disruption Cause
8.5 hrs
2 hrs
CAA Entitlement Assessment
Extraordinary Circumstance
BA2842 • 8.5h Delay
Unlikely to be entitled (Extraordinary Circumstance)
UK Civil Aviation Authority (CAA) rules determine that system-wide air traffic control failures are external to the operating airline and cannot be avoided even if all reasonable measures were taken. Cash compensation under UK261 is not due.
Statutory Passenger Protections (UK261)
Right to Care (Food & Drink)
Mandatory
Airlines MUST provide food and drink vouchers commensurate with delay (>2 hours for short-haul). This duty applies regardless of extraordinary circumstances.
Hotel Accommodation & Transport
Applicable If Overnight
If departure is delayed overnight, the airline must furnish hotel lodging and transport between airport and accommodation at no passenger expense.
Rerouting or Full Refund
Guaranteed Right
Passengers can choose between rebooking at earliest opportunity (including on competitor airlines if necessary) or a full refund within 7 days if travel no longer serves purpose.
Fixed Cash Compensation (£220 - £520)
Excluded
Statutory compensation under UK261 is excluded due to extraordinary circumstances (ATC technical outage beyond carrier control).