📋 Transaction Details
⚡ Interactive Voucher Delivery Switch Visualizer
Click nodes to inspect switch payload state
App Ledger
DEBITED
Interbank Switch
CLEARED
Aggregator
TIMEOUT
Merchant API
NO CALLBACK
User Delivery
BLOCKED
Failure Stage: Aggregator-to-Merchant API Timeout
The debit succeeded at the App Ledger and cleared the Interbank Switch. However, the aggregator experienced a 504 Gateway Timeout while requesting the code pin from the Merchant (PSN/Sony) API.
⚖️ Statutory SLA & Audit Results
Identified Failure Stage
Aggregator-to-Merchant API Timeout
Statutory Resolution SLA
24 Hours
Dispute Readiness Score
100%
Recommended Action:
File Immediate Level-1 Support Ticket with Transaction Log & SLA Demand
📄 Formal Escalation Dispute Bundle